Scripts. Voice of the customer (VOC). Visits. Top pages. Total sends⏎
Unsubscribe rate. Segmentation. Voice of the institution (VOI). Target cost per lead (CPL). Structured data⏎
Unique value proposition. Total opens. Representative samples. Social data. Tolerable error variance⏎
Soft offers. Required response rate. Random sampling. Usage. Triggered email⏎
Required response rate. Target leads. Triggered email. Security. Tag⏎
Queue time. Shared staffing option. Scripts. Story maps. Unique opens⏎
Sale offer. Recognition. Total opens. Recognition. User experience design⏎
Self service. Unique visitors. Voice of the employee (VOE). Response percent. Response percent⏎
Targeting. Tolerable error variance. Social media tools. Timeliness. Simple roi⏎
Targeting. Tag. Teleservices key performance indicators. Response percent. Real time bidding⏎