body language business-ese body⏎
business-ese channel overload complimentary close⏎
clear chartjunk bridge⏎
channel overload active verb bridge⏎
buffer close boilerplate⏎
body case buffer⏎
build goodwill citation clear⏎
chartjunk case communication theory⏎
channel overload blind copies blind ads⏎
collection series closed question business-ese⏎