citation case analytical report⏎
blind copies blind copies active listening⏎
case chartjunk body language⏎
body blind copies buying time with limited agreement⏎
chartjunk buffer clear⏎
collection letter channel compound sentence⏎
close checking for inferences checking for feelings⏎
complaint letter bias-free language bias-free language⏎
clear buying time with limited agreement complete⏎
collection letter build goodwill build goodwill⏎