checking for inferences body language communication theory⏎
choice (selection) citation buying time with limited agreement⏎
brainstorming checking for inferences business slang⏎
chartjunk blind copies body language⏎
analytical report closed question communication theory⏎
chartjunk claim letter checking for feelings⏎
analytical report adjustment bias-free language⏎
complaint letter brainstorming complex sentene⏎
closed (defensive) body position complaint letter assumptions⏎
active listening case complaint letter⏎